Terms and Conditions

Effective date: 07/15/2025

These Terms and Conditions govern your use of the Whiskey Branch Pest Control LLC website and any request for information, an estimate, or an appointment submitted through this website.

By using this website, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the website.

Website Requests Are Not Service Agreements

Submitting a contact form, requesting an estimate, selecting an appointment time, or communicating with Whiskey Branch Pest Control LLC through this website does not create a pest-control service agreement.

Service begins only after the scope of work, price, scheduling, property requirements, and any service-specific terms have been communicated and accepted.

Termite treatments, WDI inspections, recurring programs, commercial services, and other specialized services may require separate written documentation.

Services and Estimates

Whiskey Branch Pest Control LLC provides residential and commercial pest-control services throughout Cleveland and surrounding Southeast Texas communities.

Services may include:

General interior and exterior pest control

Initial, one-time, and recurring pest-control service

Commercial pest control

Conventional termite treatments

Targeted termite spot treatments

Wood-destroying insect inspections and reports

Rodent inspections, bait stations, and monitoring

Mosquito fogging and In2Care mosquito pot programs

Targeted treatment for specific pest activity

Service availability, treatment recommendations, frequency, and pricing depend on the property, pest activity, service location, inspection findings, and number of devices or treatment areas required.

Estimates are provided in good faith based on the information available at the time. An estimate may be revised if the conditions found at the property differ from the information originally provided.

Scheduling and Property Access

Customers are responsible for providing accurate contact information, service-address information, and a reasonable description of the pest activity.

The customer must provide reasonable access to all areas scheduled for inspection or treatment. This may include exterior gates, garages, attics, utility areas, crawlspaces, rental units, commercial spaces, or other applicable areas.

Service may be delayed, limited, or rescheduled when:

The technician cannot access the property

Gates, doors, or required areas are locked

Required preparation has not been completed

Animals or other conditions prevent access

Weather conditions interfere with the scheduled treatment

Conditions at the property make the service impractical at that time

Whiskey Branch Pest Control LLC will make reasonable efforts to communicate delays or scheduling changes.

Customer Preparation and Responsibilities

Some services may require preparation before treatment. Preparation instructions will be provided when applicable.

The customer is responsible for:

Following applicable preparation instructions

Informing the technician about known pest activity

Disclosing known structural, moisture, plumbing, electrical, or access concerns

Identifying areas that should not be entered or treated

Securing pets when access could interfere with service

Providing access to the areas included in the scheduled service

Following instructions provided after treatment

Failure to complete necessary preparation may reduce the areas that can be serviced or require the appointment to be rescheduled.

Treatment Results and Follow-Up Service

Pest activity is affected by property conditions, weather, surrounding vegetation, neighboring properties, moisture, sanitation, food sources, structural openings, and other factors outside the control of Whiskey Branch Pest Control LLC.

Treatment may not produce immediate or permanent elimination of all pest activity. Additional visits, monitoring, corrective work, sanitation changes, repairs, exclusion work, moisture correction, or recurring service may be recommended.

Any included follow-up visit, retreatment provision, warranty, or service guarantee must be stated in the applicable written estimate, invoice, treatment proposal, or service agreement. No guarantee should be assumed unless it is provided in writing.

Recurring Pest-Control Service

Recurring pest-control service is provided according to the schedule and price communicated to the customer.

Recurring service generally focuses on maintaining treatment around the exterior and addressing reported pest activity. Interior treatment may be provided when activity is reported and access is available.

Whiskey Branch Pest Control LLC does not require an unnecessary long-term service contract. Customers may request cancellation of future recurring visits by contacting the company before the next scheduled service.

Cancellation does not remove the customer’s responsibility to pay for services already completed, products or devices already installed, or other approved charges already incurred.

Pricing may be adjusted when service frequency, property conditions, property size, pest pressure, material costs, or the scope of service changes. Customers will be informed of material pricing changes before a future service is completed.

Rodent-Control Services

Rodent service may include inspection, exterior bait-station installation, station monitoring, targeted control, and follow-up visits.

The number and placement of bait stations depend on the property and level of activity. Bait stations and other devices supplied by Whiskey Branch Pest Control LLC remain company property unless the written estimate or invoice states otherwise.

Rodent control does not automatically include structural repairs, sealing openings, sanitation work, removal of contaminated insulation, dead-animal removal, or restoration work unless those services are specifically included in writing.

Customers should not move, open, damage, remove, or interfere with installed bait stations or monitoring devices.

Mosquito-Control Services

Mosquito service may include targeted fogging and installation or servicing of In2Care mosquito pots.

The recommended number of In2Care pots and the final setup price depend on the property size, layout, vegetation, surrounding conditions, and mosquito pressure.

Mosquito activity may be affected by weather, rainfall, standing water, neighboring properties, drainage, vegetation, and other environmental conditions. Additional or recurring service may be recommended.

Termite Treatments

Termite service may include inspection, conventional termite treatment, or targeted spot treatment.

The appropriate treatment depends on the structure, accessible areas, visible evidence, location of activity, and inspection findings. A spot treatment may not be appropriate when broader activity or conditions are present.

Unless specifically included in writing, termite service does not include repair of existing termite damage, correction of moisture conditions, structural repairs, plumbing repairs, construction work, or treatment of inaccessible areas.

Any termite warranty, renewal option, retreatment provision, or coverage limitation will be stated in the applicable written termite proposal or service agreement.

Wood-Destroying Insect Inspections

A WDI inspection is a visual inspection of accessible areas for visible evidence of reportable wood-destroying insects and related conditions.

The inspection does not guarantee that every infestation, concealed condition, previous treatment, or damaged area will be discovered. Areas that are inaccessible, obstructed, covered, sealed, concealed, or otherwise unavailable for inspection may not be evaluated.

WDI reports are based on conditions visible and accessible at the time of inspection. Conditions may change after the inspection.

Texas regulates structural pest-control businesses, inspection services, pesticide applications, and related advertising.

Commercial Pest-Control Services

Commercial service plans are based on the type of business, property layout, operating schedule, pest activity, inspection findings, and monitoring requirements.

The customer is responsible for informing Whiskey Branch Pest Control LLC of applicable access requirements, operational restrictions, sanitation concerns, sensitive areas, scheduled inspections, and other conditions that may affect service.

Commercial treatments may be scheduled around business operations when reasonably practical. Certain conditions may require temporary access restrictions or additional preparation.

Payment

Payment is due according to the terms shown on the applicable estimate, invoice, proposal, or service agreement.

Whiskey Branch Pest Control LLC may accept payment through the payment methods offered at the time of service. Customers are responsible for providing accurate billing information and paying all approved charges.

Any deposit, installment arrangement, returned-payment charge, late charge, financing term, or automatic-payment authorization must be disclosed separately before it applies.

Failure to pay an outstanding balance may result in suspension of future services, recurring visits, warranties, monitoring, or device servicing where permitted by the applicable written agreement and law.

Cancellations and Rescheduling

Customers should contact Whiskey Branch Pest Control LLC as soon as possible when an appointment must be canceled or rescheduled.

Any cancellation fee, missed-appointment fee, or minimum-notice requirement will apply only when it has been communicated to the customer before the appointment.

Whiskey Branch Pest Control LLC may reschedule service because of weather, technician availability, access problems, equipment issues, unsafe conditions, or other circumstances affecting the ability to complete the scheduled work.

Coupons, Discounts, and Promotional Offers

Coupons and promotional offers:

Apply only to qualifying services

Are limited to one offer per property unless stated otherwise

Cannot be combined unless expressly permitted

Have no cash value

May be limited to new customers or specified services

Must be presented or mentioned before the applicable service is completed

May be modified or discontinued for future transactions

Referral discounts are issued only after the referred new customer completes a qualifying paid service.

An In2Care setup discount applies to the initial qualifying setup. Final pricing depends on the number of pots recommended for the property.

All promotional claims should accurately reflect the offer and the services actually provided. Federal advertising standards require claims to be truthful, non-deceptive, and supported by evidence.

Reviews and Customer Feedback

Whiskey Branch Pest Control LLC may request customer feedback or reviews.

Any customer discount or promotional credit offered independently of a review is available according to its stated terms and is not conditioned on posting a positive review.

Customers should provide honest feedback based on their actual experience.

Website Information

We make reasonable efforts to keep website information accurate and current. However, website content may contain errors, outdated information, formatting issues, or incomplete descriptions.

Website content is provided for general informational purposes and does not replace:

An on-site inspection

A written estimate

A treatment proposal

A service agreement

A termite disclosure

A WDI report

Preparation instructions

An invoice

Product-specific instructions

If website content conflicts with an accepted written estimate, proposal, report, invoice, or service agreement, the applicable written document controls.

Photos and Illustrations

Some photographs, illustrations, graphics, or generated images displayed on the website may be representative and may not depict an actual Whiskey Branch Pest Control LLC employee, customer property, treatment method, uniform, vehicle, device, or completed job.

Images are intended to illustrate the general type of service offered and should not be interpreted as a guarantee of identical equipment, appearance, or results.

Intellectual Property

The Whiskey Branch Pest Control LLC name, original written content, logos, graphics, photographs, website design elements, and other company materials may not be copied, reproduced, republished, distributed, sold, or commercially used without written permission.

Third-party trademarks, service marks, product names, and logos remain the property of their respective owners.

User-Submitted Information

When submitting information through this website, you agree to provide information that is accurate and that you are authorized to provide.

You may not use the website to transmit the following:

False or misleading information

Malicious software

Unlawful content

Abusive or threatening communications

Content that violates another person’s rights

Third-Party Services and Links

The website may contain links to third-party services, including scheduling systems, payment processors, maps, review platforms, social-media sites, and service-management software.

Whiskey Branch Pest Control LLC does not control those third-party websites and is not responsible for their independent content, security practices, availability, or privacy policies.

Privacy

Information submitted through this website may include names, phone numbers, email addresses, service addresses, property information, scheduling details, and descriptions of pest activity.

Information is used to respond to inquiries, provide estimates, schedule appointments, perform services, process payments, maintain records, and communicate with customers.

Additional information about data collection and use should be provided on the separate Privacy Policy page. Texas privacy laws are enforced by the Texas Attorney General and may apply depending on the business’s activities and statutory applicability.

Disclaimer of Website Warranties

The website is provided on an “as available” basis. Whiskey Branch Pest Control LLC does not guarantee that the website will always be uninterrupted, error-free, secure, or available.

This website disclaimer does not limit any rights or obligations contained in an applicable written service agreement or rights that cannot legally be waived.

Limitation of Liability

To the fullest extent permitted by applicable law, Whiskey Branch Pest Control LLC is not responsible for indirect, incidental, special, or consequential loss resulting solely from the use of, or inability to use, this website.

Nothing in these Terms and Conditions excludes responsibility that cannot legally be excluded or changes the obligations contained in a separate written service agreement.

Governing Law

These Terms and Conditions are governed by the laws of the State of Texas.

Any dispute relating solely to the use of this website will be handled in a court with proper jurisdiction in Liberty County, Texas, unless applicable law requires a different location.

Changes to These Terms

Whiskey Branch Pest Control LLC may update these Terms and Conditions as business practices, services, or legal requirements change.

The revised effective date will be displayed at the top of this page. Continued use of the website after an update constitutes acceptance of the updated website terms.

Contact Information

Questions about these Terms and Conditions may be directed to:

Whiskey Branch Pest Control LLC

Address: 283 Road 3860, Cleveland, TX 77328

Phone: (346) 825-9077

Email: Ryan@whiskeybrachpest.com

Texas Pest-Control Business License: TDA TPCL No. 09665626

Texas Department of Agriculture Notice

Texas rules require written contracts, warranties, service agreements, termite disclosure documents, and guarantees issued by regulated pest-control businesses to display specified business information and the required jurisdiction statement.

Licensed and regulated by the Texas Department of Agriculture, P.O. Box 12847, Austin, TX 78711-2847, Phone (866) 918-4481, Fax (888) 232-2567.