We are committed to protecting your privacy. This policy describes our practices.
Privacy Policy
Last updated: July 15, 2026
Whiskey Branch Pest Control LLC respects the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
This policy applies to information collected through our website, online forms, phone calls, emails, text messages, scheduling systems, payment systems, and pest-control services.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
Your name
Phone number
Email address
Service and billing addresses
City, state, and ZIP code
Appointment preferences
Information about your home, business, or property
Descriptions and photographs of pest activity
Services requested
Estimates, invoices, service history, and payment status
Communications between you and Whiskey Branch Pest Control
Coupon, referral, or promotional information
Reviews, testimonials, or other feedback you choose to provide
Please do not submit Social Security numbers, medical information, passwords, or other information that is not needed to provide pest-control service.
Payment Information
Payments may be processed through third-party payment processors or service-management platforms. Those providers process payment information under their own privacy and security practices.
Whiskey Branch Pest Control may receive information such as the payment amount, payment status, transaction date, payment method type, and limited transaction details needed for bookkeeping and customer service.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
Internet Protocol address
Browser and device type
Operating system
Pages viewed
Links clicked
Date and time of the visit
Referring website
Approximate geographic area
Website interaction and performance information
This information may be collected through cookies, analytics tools, server logs, or similar technologies.
How We Use Information
We may use collected information to:
Respond to questions and quote requests
Contact prospective and existing customers
Schedule, confirm, and manage appointments
Provide pest-control inspections and services
Prepare estimates, invoices, reports, and service records
Process and document payments
Send appointment reminders and service-related notices
Follow up regarding completed or recommended services
Maintain customer and property histories
Administer recurring pest-control programs
Manage coupons, discounts, and referral rewards
Request customer feedback
Improve our website, services, and business operations
Detect misuse, fraud, or security concerns
Meet accounting, recordkeeping, licensing, and legal obligations
Establish, exercise, or defend legal rights
We may use aggregated or de-identified information for business analysis when it no longer reasonably identifies an individual customer.
Phone Calls, Emails, and Text Messages
When you provide your contact information, we may use it to respond to your inquiry and communicate about estimates, appointments, account information, payments, service recommendations, and completed services.
Text messages may include appointment confirmations, arrival notices, scheduling updates, payment reminders, or other service-related communications.
You may ask us to stop nonessential promotional emails or text messages. Requests to stop promotional communications will not prevent us from sending necessary messages concerning scheduled services, account activity, payments, or an active customer relationship.
Message and data rates charged by your mobile provider may apply.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Remember website preferences
Support website forms and features
Measure website traffic
Understand how visitors use the website
Identify technical problems
Improve website performance
You may be able to block or delete cookies through your browser settings. Disabling cookies may prevent some website features from working correctly.
Analytics and Embedded Services
The website may use third-party services that provide analytics, maps, scheduling, forms, reviews, chat features, payment processing, or other functionality.
These providers may receive information such as your IP address, device information, page activity, or information you submit through their features. Their handling of information is governed by their respective privacy policies and service terms.
How We Share Information
We may share information with companies that help us operate the business, including providers of:
Website hosting and management
Customer and service-management software
Appointment scheduling
Email and text-message delivery
Payment processing
Accounting and bookkeeping
Data storage and backups
Website analytics
Maps and location services
Customer reviews and communication tools
Information technology and security support
These providers receive information only as reasonably necessary to perform services for us.
We may also disclose information:
When required by law, regulation, subpoena, or court order
To respond to requests from government or regulatory authorities
To investigate suspected fraud, misuse, or unlawful conduct
To protect customers, employees, the public, or company property
To collect unpaid balances or enforce an agreement
In connection with a merger, acquisition, financing, sale, or transfer of the business or its assets
Sale of Personal Information
Whiskey Branch Pest Control does not sell customer personal information for money.
We do not provide customer contact information to unrelated third parties for their independent marketing purposes.
Service Providers and Independent Platforms
Our website and business operations may use services operated by other companies. These services may include GorillaDesk, website-hosting tools, payment processors, email providers, review platforms, maps, social-media websites, or similar services.
When you interact directly with an outside platform, its privacy policy and terms may also apply. We are not responsible for the privacy practices, availability, or security of websites and services that we do not control.
Data Retention
We retain information for as long as reasonably necessary to:
Provide and document services
Maintain customer and property histories
Process payments and resolve billing matters
Administer recurring programs
Respond to customer questions
Meet bookkeeping, tax, licensing, insurance, and legal requirements
Resolve disputes and enforce agreements
Retention periods may vary depending on the type of information and the reason it was collected. Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, use, alteration, loss, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should avoid sending unnecessary confidential information through ordinary email, text messages, or website forms.
The FTC recommends that businesses identify the personal information they hold, keep only what is needed, protect retained information, securely dispose of unnecessary data, and prepare for security incidents.
Your Privacy Choices
Depending on the circumstances and applicable law, you may ask us to do the following:
Confirm whether we maintain personal information about you
Provide access to certain information
Correct inaccurate information
Delete certain information
Provide a copy of certain information
Stop promotional emails or text messages
We may need to verify your identity before completing a request. Some information may be retained when necessary for completed transactions, accounting, legal compliance, dispute resolution, fraud prevention, or other legitimate business purposes.
To submit a privacy request, contact us using the information at the bottom of this policy.
Texas Privacy Rights
Texas residents may have privacy rights under applicable Texas law. The availability of specific rights and obligations depends on whether the law applies to the business and the information involved.
We will review verified privacy requests and respond as required by applicable law. Texas privacy complaints may also be submitted to the Consumer Protection Division of the Texas Attorney General.
Children’s Privacy
Our website and pest-control services are intended for adults requesting services for homes, businesses, and other properties.
We do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child submitted personal information may contact us and request that it be deleted.
Photographs and Property Information
Customers may voluntarily provide photographs or videos of pest activity, structures, entry points, damage, or areas requiring service.
We use this information to evaluate service needs, prepare estimates, document conditions, communicate with customers, and maintain service records.
We will not intentionally use identifiable customer-property photographs for public advertising without permission or another lawful basis.
Reviews and Testimonials
Customers may voluntarily submit reviews, testimonials, photographs, or other feedback.
When a customer gives permission for feedback to be used publicly, we may display it on our website, social-media pages, or marketing materials. We may shorten or format testimonials for readability without intentionally changing their meaning.
Reviews submitted directly to Google, Facebook, or another third-party platform are also governed by that platform’s policies.
Links to Other Websites
Our website may contain links to external websites, including scheduling services, payment portals, social-media platforms, review pages, and other resources.
Whiskey Branch Pest Control does not control those websites and is not responsible for their privacy, security, content, or availability. Review the privacy policy of any external service before submitting personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, technology, business practices, or legal obligations.
The revised date will appear at the top of the policy. Continued use of the website after an update means the revised policy will apply to information collected after the effective date, subject to applicable law.
Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
